Sick Building Group LLC ("the Company," "we," "us," or "our") is committed to protecting the privacy and security of the personal information of our clients, website visitors, and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, sickbuildinggroup.com (the "Site"), or engage our environmental consulting and building health services.
By using our Site or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us through our website forms when you request information, a quote, or services, when you participate in activities on the Site, or otherwise when you contact us. We collect this information to provide our environmental consulting and remediation services.
- Personal Identifiers: Name, email address, phone number, and physical property address.
- Service-Related Information: Information regarding your property's history, specific indoor air quality concerns, and health-related observations relevant to our environmental assessments.
- Payment Data: If applicable, we may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.
- Automated Information: When you visit our Site, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, and information about your usage of our Site via cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect or receive to:
- Provide and Manage Services: To conduct Indoor Air Quality Testing, Building Diagnostics, and Remediation Consulting.
- Communication: To respond to inquiries, provide quotes, schedule inspections, and send administrative information or updates regarding your project.
- Safety and Compliance: To ensure the safety of building environments and comply with legal obligations or industry standards (such as IICRC).
- Marketing: To send you promotional communications or newsletters if you have opted in to receive them. You may opt out at any time.
- Site Improvement: To monitor and analyze usage and trends to improve your experience on our Site and the functionality of our AI-assisted informational tools.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., laboratory analysis of air samples).
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, or court orders.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.
5. AI Assistant and Informational Tools
Our Site features an AI-driven assistant designed to provide general information regarding mold, crawlspaces, and air quality. Please be advised that:
- Inquiries made through the AI assistant may be recorded to improve the quality of responses.
- Information provided by the AI is for informational purposes only and does not constitute professional environmental or medical advice.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access or update the information we have on you.
- The right to request the deletion of your personal information.
- The right to object to or restrict the processing of your data.
To exercise these rights, or for any privacy inquiries, please contact us at help@sickbuildinggroup.com.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under age 18, we will take steps to delete that information as quickly as possible.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
9. Contact Us
If you have questions or comments about this policy, you may contact us at: